Returns Policy

Your terms and conditions of use

We want all our customers to be delighted with their purchases and we make every effort to ensure that the right products are in perfect condition before they are sent out.

All products are sold as non-returnable and non-exchangeable except for the following conditions:

  1. A product is found to be defective.
  2. A customer receives a different from what was ordered,  i.e. wrong goods has been delivered.

In the event that either of the above mentioned situation happens, we will be glad to make an exchange of the same product with you, provide you a credit or refund if the item is no longer in stock. Please contact us directly within 3 days of receiving the order. Only sealed, unopened and unused merchandise in its original packaging will be accepted for exchange or a refund.

If an order has been confirmed but we are unable to fulfil that order due to depleted stock, we will ensure that a refund is made available within 3 working days.